Examiner’s behaviour during the test
During the test, examiners should do their best to make candidates feel comfortable.
Each examiner is a unique human being, and as such will have their own way of dealing with people.
However, we do ask that examiners:
- Speak clearly and use Standard English during the test (most pilots are not native English speakers and should not be unduly penalised if they fail to understand slang or colloquial expressions). Native English-speaking examiners with pronounced regional accents should take care to pronounce their words in a “neutral” fashion.
- Avoid asking “trick questions” or doing anything else which may cause candidates to think the examiner is trying to “trip them up”.
- Use standard European phraseology during the simulated flight.
When explaining the result at the end of the test, always try to give constructive feedback. If someone has failed to achieve the level they were aiming for, it helps to explain why in order that they can go away and work on the areas in which they were lacking. Noting down the points to improve on a separate piece of paper is always useful.
Lastly, AEPS have founded their reputation on providing an excellent service to pilots, and it is of paramount importance that we maintain that reputation. A smile, as well as an amenable, welcoming attitude goes a long way to ensuring this. A cup of coffee offered at the beginning of the test is always a nice touch!