CREW RESOURCE MANAGEMENT

CREW RESOURCE MANAGEMENT

No CRM without good communication

General communication guidelines:

  • Speak audibly and understandably
  • Adopt a correct pace of talking
  • Present info in a clear and structured way
  • Communicate at an appropriate moment

Briefing is a very important way of communicating between crew members !

The aim of a briefing is to make sure that all crew members know and understand…

  • What is the plan?
  • How will the plan be executed?
  • Who does what?
  • Plan B?
  • Choose an appropriate moment.
  • Always start with “Ready for a briefing ?”
  • Always end with “Any questions or suggestions ?”
  • Know what you’re going to brief (setup first)
  • Anticipate threats, errors, problems…

Start with global picture

  • Check airfield, runway, approach type
  • Check chart version
  • MSA and arrival sector for SA
  • Identify threats
  • Frequencies and courses (top strip)

Brief approach as you will fly it

  • Navigation to IF
  • Platform altitude, descend point and slope
  • Intermediate altitudes
  • Minima
  • G/A calls and actions + procedure

Responsibility of the PM

  • Aviate, Navigate, Communicate… PRIORITIZE !
  • Use DODAR etc… If time permits !
  • Get information from cabin crew, ATC etc…
  • Make decisions TOGETHER

  • Communicate your plan to…
    1. ATC
    2. Operations
    3. Cabin crew
    4. PAX (without using “problem”, “fire”, etc…)
  • Use audio panel from left to right…

  • Correct use of PAN-call versus Mayday-call
  • Keep good situational awareness
    1. Position, MSA, airports, …
    2. Degraded systems, landing performance, …
  • You may have to change plans in due course

Normal operations

  • Before take-off CL
  • After take-off CL
  • Descent CL
  • Approach CL
  • Landing CL

Non-normal operations

  • Memory items (if applicable)
  • Non-normal CL (QRH)
  • Normal CL for phase of flight
  • DODAR (then “communicate”)
  • Clear and unambiguous communication
  • Stick to SOP’s and standard phraseology
  • Explicit hand over of controls and radio
  • PF flies, PM does the rest
  • As a PF, delegate if needed
  • If your sim mate forgets something, prompt on time… but not too early (count to 5)
  • Speak up if you don’t agree or understand
  • ATC and Cabin crew are part of CRM
  • Hand over controls, setup and do the briefing
  • PF asks for checklist and takes controls + radio
  • Brief stable/unstable criteria and associated calls
  • It is forgivable for PF to make mistakes… but it is unforgivable for the PM not to say anything !
  • Keep sim mate in the loop about your intentions
  • Time permitting, discuss together before the sim
  • Help PF as much as possible
  • Accept critics/suggestions of assessors

  • Captain was pilot flying …
  • He shut down engine straight away …
  • Unfortunately …
  • He shut down the wrong engine…